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British Airways boss says two-hour Heathrow passport queues unacceptable

LONDON (Reuters) – Two hour-long queues for passport checks at London’s Heathrow Airport are unacceptable and enhancements are wanted if Britain needs to point out it’s open for business after it leaves the European Union, the chief govt of British Airways mentioned.

FILE PHOTO: British Airways CEO Alex Cruz speaks throughout a news conference in Tel Aviv, Israel November 9, 2017. REUTERS/Nir Elias

In a letter to The Times newspaper on Monday, BA boss Alex Cruz mentioned that queues at border controls at Heathrow, Europe’s busiest airport, have been considerably worse than at different main world airports.

“What kind of message does this send, as we try to build links outside the EU?,” Cruz wrote.

He referred to as on inside minister Sajid Javid to take “immediate action to address this border farce”.

His intervention got here after reviews that Britain was contemplating establishing designated lanes for British passport holders at UK airports after Britain leaves the EU on March 29 subsequent yr.

Two-hour queues have grow to be regular at Heathrow for these visiting Britain from outdoors the European Economic Area (EEA), Cruz mentioned, regardless of a goal that the ready time ought to be not more than 45 minutes. EEA residents wait virtually an hour, he added.

British Airways is owned by IAG, the airline group which additionally owns Aer Lingus, Iberia and Vueling.

Reporting by Sarah Young; enhancing by Michael Holden

Our Standards:The Thomson Reuters Trust Principles.

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