Glasgow Queen Street is UK’s least well-liked railway station – survey | Travel

Glasgow Queen Street is Britain’s most unpopular railway station, new figures present.

Only 58% of passengers say they’re glad with town centre terminal, based on Transport Focus knowledge.

The second-worst rating was given for the station serving Gatwick airport (66%), adopted by Oxford (67%) and Clapham Junction (69%). Also among the many backside 10 have been London Victoria (72%), Hull (73%) and Cardiff Central (75%).

The prime 4 stations have all undergone main refurbishments in recent times – London King’s Cross (96%), London St Pancras (95%), Birmingham New Street (92%) and Reading (92%).

The unbiased transport watchdog surveyed greater than 28,000 passengers and the checklist contains 56 stations the place at the very least 100 folks responded.

The survey was carried out between September and November final yr, shortly after a £100m modernisation venture started at Glasgow Queen Street. Nine months into the work, some passengers are nonetheless sad with the station’s situation.

Cameron MacIntosh from Stirling mentioned: “The station is an absolute bomb site at the moment. It really looks like a place from the third world. I try and avoid it.”

John McInnes from Cumbernauld mentioned: “I hope they are going to finish it because it looks a disaster just now. It’s embarrassing bringing friends or relations here. They can’t believe the mess of the place.”

Margaret McGinley from Larbert mentioned: “It will look bad for a while, but I think it’ll be amazing when they’ve completed the renovation work.”

The Abellio ScotRail-operated station was utilized by 15 million passengers in 2016-17, making it Scotland’s third-busiest station.

One Gatwick airport passenger who responded to the survey mentioned the West Sussex station was small and cramped with lengthy queues for tickets and overcrowding on platforms. Another described it as an “appalling welcome to the UK”.

Other vital respondents embrace one who claimed London Victoria was “grubby for what should be a flagship station”, and one other who mentioned the platforms at Cardiff Central have been very run down.

Anthony Smith, the Transport Focus chief government, mentioned: “While Glasgow Queen Street is being redeveloped it’s very important that the ScotRail Alliance continues to speak to passengers in regards to the enhancements and makes certain employees are readily available to assist. Investment in stations can enhance passengers’ satisfaction when focused at options which make a distinction to their expertise.

“Passengers’ top priorities for stations include arrival time information, waiting rooms and the overall look and feel of the station.”

A spokesman for the Rail Delivery Group, which represents the rail trade, mentioned: “As part of the partnership railway’s long-term plan, and to deliver on our commitment to boost local communities, we’re investing to improve 178 small and medium-sized stations right across the country.”

Satisfaction scores of 56 railway stations in Britain, based on Transport Focus:

1. London King’s Cross 96%
2. London St Pancras 95%
three. Birmingham New Street 92%
four. Reading 92%
5. London Marylebone 91%
6. Liverpool Central 91%
7. Beaconsfield 91%
eight. Sheffield 91%
9. Manchester Piccadilly 91%
10. Glasgow Central 91%
11. London Blackfriars 91%
12. York 91%
13. Edinburgh 90%
14. Newcastle 90%
15. Amersham 90%
16. Leicester 89%
17. Newark North Gate 89%
18. London Paddington 88%
19. Heathrow Airport Terminals 1,2,three 88%
20. London Fenchurch Street 88%
21. Richmond (Surrey) 88%
22. Bath Spa 88%
23. Heathrow Terminal 5 88%
24. Liverpool Lime Street 87%
25. High Wycombe 87%
26. Leamington Spa 87%
27. Cambridge 87%
28. London Liverpool Street 87%
29. Nottingham 86%
30. Milton Keynes Central 86%
31. Peterborough 86%
32. Derby 85%
33. Moorfields 85%
34. Leeds 84%
35. Brighton 83%
36. London Charing Cross 83%
37. London Bridge 81%
38. Chester 81%
39. St Albans 81%
40. London Waterloo 81%
41. Bristol Temple Meads 81%
42. London Euston 81%
43. London Cannon Street 79%
44. Coventry 77%
45. East Croydon 77%
46. Stratford (London) 76%
47. Cardiff Central 75%
48. Hull 73%
49. Highbury And Islington 72%
50. London Victoria 72%
51. Wimbledon 71%
52. Barking 70%
53. Clapham Junction 69%
54. Oxford 67%
55. Gatwick Airport 66%
56. Glasgow Queen Street 58%

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