LONDON (Reuters) – Uber on Tuesday launched a 24/7 phone assist line for its customers in Britain, within the newest change the taxi app has made to satisfy the calls for of regulators.
The Uber software is seen on a cell phone in London, Britain, September 14, 2018. REUTERS/Hannah McKay
Uber received a probationary licence to function in London in June after it modified its business mannequin to ease strained relations with Transport for London, which had beforehand stripped the company of its proper to operate within the capital.
“Our new 24/7 phone line is the latest in a series of improvements we’re making for both passengers and drivers,” mentioned the agency’s General Manager in Britain Tom Elvidge.
“This follows the new app we’ve introduced for drivers, as well as sickness, injury, maternity and paternity protections.”
Uber introduced earlier this yr that it might introduce the telephone assist service as a part of a sequence of adjustments to the way in which it operates in its most necessary European market.
Reporting by Costas Pitas; enhancing by Michael Holden