Microsoft’s New Skype Could Be Risky Gamble | Audio/Video

By John P. Mello Jr.

Jul 18, 2018 5:00 AM PT

Microsoft on Monday introduced a brand new model of its Skype messaging app, together with a warning that earlier variations of the software program will likely be disabled after Sept. 1.

“As we roll out improvements, there comes a time when we must shut down older services and application versions,” wrote the Skype Team in a web based put up. “This is done to ensure that all customers have the best possible Skype experience, and that there are no quality or reliability issues resulting from old technology and new technology interoperating.”

Among the brand new options in Skype is help for HD video and screensharing calls. Conference requires as much as 24 individuals will be staged in 1080p video from any machine working Skype.

“High-quality conferencing is a strong feature of the new Skype,” stated Paul Teich, principal analyst at

“Skype has been a walled garden,” he informed TechNewsWorld. “If you’re going to do that, you have to offer higher quality than everyone else. So doing HD video will be a differentiator.”

Skype will likely be obtainable for Apple’s iPad, Microsoft additionally introduced.

Easier Sharing

At 1080p, Skype will have a bonus over Apple FaceTime, Google Duo and Google Hangouts, and Facebook Messenger, which max out at 720p, famous Adam Preset, analysis director for digital office at Gartner.

“That might matter to some,” he informed TechNewsWorld. “It might not matter much at all if your video calls happen from smartphones.”

It’s simpler to seize somebody’s consideration in a multiperson Skype dialog via the usage of @mentions. After you sort the @ image and the identify of the particular person you wish to just about faucet on the shoulder, a notification will likely be despatched to them.

Microsoft has added a Chat media gallery to Skype, making it simpler to search out images and hyperlinks included in Chats.

Sharing images, movies and recordsdata in Skype is simpler. Files as massive as 300 MB will be shared simply by dragging them right into a dialog window.

“Skype Screensharing has been difficult compared to some of the newer apps,” Teich famous.

Encrypted Conversations

More new options embody learn receipts and personal conversations.

With learn receipts, you’ll be able to inform at a look who has learn your messages. When a message is learn, an avatar seems beneath it in Chat. The function will be very helpful in group chats for ensuring everyone seems to be on top of things within the dialog.

Private conversations is a technique to encrypt calls, textual content messages and recordsdata, utilizing the Signal protocol. Messages and notifications about these conversations are hidden within the chat listing to maintain their data non-public.

Profile invitations and group hyperlinks additionally have been added to Skype.

Profile invitations simplify beginning conversations with individuals who aren’t on Skype by sending your profile to them with a display faucet.

Group hyperlinks quickens the method of making a bunch on Skype. Simply create the group and faucet the Invite More People choice to ship a hyperlink to individuals you wish to be a part of it. Anyone receiving the hyperlink can develop into a member with a click on.

Built-In Call Recording

Another new addition to Skype will likely be cheered by a lot of its customers: name recording.

As quickly as somebody begins to file a name, everybody is instantly notified, so there aren’t any surprises. Everything from the decision is recorded, together with video and display shares, and every thing is managed from the might.

“It’s been a pain in the butt in the past to record Skype calls,” stated Bob O’Donnell, chief analyst at Technalysis Research.

“You don’t have to go looking for something else to record calls,” he informed TechNewsWorld. “Now it’s built into the application itself.”

Pervasive App

One of the benefits Skype has over its rivals is its pervasiveness.

“Users can run Skype on iOS, Android, Windows, macOS, Linux, Fire OS, and via nearly any Web browser,” stated Patrick Moorhead, principal analyst at Moor Insights & Strategy.

“Skype is also plugged into Office 365, the most popular productivity suite,” he informed TechNewsWorld.

Although Skype is obtainable by a significant vendor — Microsoft — it does not appear to have the ecosystem attachment that its rivals have, which can damage its potential to draw new customers.

“While it comes from Microsoft today, Skype started as a standalone app for the purpose of instant communication,” famous Gartner’s Preset.

“Other products feel more like add-ons to larger vendor ecosystems,” he stated.

“Ecosystems from vendors have more gravitational pull,” Preset continued. “If you have other Google products in your life, such as Android or Gmail, it’s not a big leap to add its video calling. If you have Facebook in your life, Facebook practically compels you to add its messaging and calling.”

Targeting Younger Users

When Skype was launched in 2003, it broke important floor by way of capabilities and options, recalled Charles King, principal analyst at Pund-IT.

“Unfortunately, Microsoft’s development of Skype has lagged more recent entrants, like Google and Facebook, and lost sight of some larger market trends,” he informed TechNewsWorld. “That’s led to a stall in Skype’s user numbers, and sparked some of the changes we’re seeing in this new version.”

The software program has had efficiency issues, too.

“Performance has been kludgy with poor reliability and slow load times,” King stated. “Those are particularly serious weaknesses for business users.”

Moreover, the “classic” model of Skype, which Microsoft will cease supporting on Sept. 1, clearly was designed for desktops, making it significantly dated to be used on telephones and tablets.

The redesigned interface, many of the new options and its advertising and marketing materials all appeared aimed toward a crowd that is youthful than the diehard Skype consumer. Attempting that sort of shift will be treacherous waters for Microsoft.

“They’re clearly going for a younger demographic with a lot of graphical changes, but Skype made its play as a business tool, so a lot of its traditional users are older,” Technalysis’ O’Donnell defined.

“Microsoft may find itself in a position where the old users may not like the new UI and changes, and the younger crowd they’re going after may be tough to get anyway because they’re using other tools,” he identified. ‘It’s going to be a little bit of a problem for Microsoft to reconcile these issues.”

John P. Mello Jr. has been an ECT News Network reporter
since 2003. His areas of focus embody cybersecurity, IT points, privateness, e-commerce, social media, synthetic intelligence, large knowledge and shopper electronics. He has written and edited for quite a few publications, together with the Boston Business Journal, the
Boston Phoenix, Megapixel.Net and Government
Security News
. Email John.


Tech News


Show More

Related Articles