How did you first hear about Gain City? Why did you resolve to go there within the first place?
Carmen: We’d gotten our keys and I got here throughout Gain City’s BTO Group Buy commercial on Facebook. So I believed there can be no hurt in signing as much as have a glance and discover out extra. I used to be fairly stunned after I acquired a name from their employees inside one to 2 weeks, inviting me to go for the BTO Group Buy. She even known as me nearer to the date as a reminder.
Jeremiah: We determined to take a look at the BTO Group Buy as a result of their Ang Mo Kio showroom is throughout the similar neighbourhood as our new flat. Plus, we heard from mates that Gain City is a trusted model, so it was a great alternative to see what promotions they provided. In the tip, we obtained most of our large objects from the group purchase, like our fridge, washer and air-conditioner, amongst others. The costs had been very affordable.
Carmen: As new home house owners, we had been slightly unsure about methods to go in regards to the shopping for course of. Singaporeans are naturally fairly price-sensitive, you understand? We all the time need to ensure we get probably the most worth for cash. However, the sincerity of the employees satisfied us to place down the deposit.
How was your expertise interacting with the gross sales employees?
Carmen: Very constructive! When we had been on the showroom, we’d consistently ask the employees which manufacturers they had been utilizing at home, and which manufacturers they’d purchase. They had been very real of their responses, and defined the manufacturers’ variations fairly completely — how every of them works, their professionals and cons, and so forth. Overall we felt the Gain City employees had stellar product data throughout the totally different manufacturers, which helped significantly in our choice course of.
Jeremiah: I believe what impressed me was the truth that they weren’t pushy. They had been assured of their merchandise and simply shared the advantages of the home equipment. So even after we stated we felt sure fashions or manufacturers is probably not appropriate, they gave us the time to take a look at others — however had been all the time round to supply data after we wanted. Regardless of whether or not we had been on the Ang Mo Kio showroom or the Gain City Megastore @ Sungei Kadut, we may spend greater than half a day simply shopping, with no strain from the employees in any respect.
What about shopping for mattresses?
Carmen: That was one other space the place the gross sales employees confirmed their consideration to element and consideration. They seen I used to be sporting a gown, in order that they offered a blanket in order that I may put my toes up and take a look at out the mattresses. Since each of us have our private preferences for mattress firmness, it was vital that each of us get to completely expertise the mattresses — which we managed to do.
Jeremiah: Buying mattresses was most likely probably the most enjoyable of all the buying expertise, since you get to lie down and check out each single one till you discover probably the most “shiok” one. It’s type of like shopping for durian.
How was the set up course of?
Carmen: Installation was hassle-free; the date was fastened the second we put down the deposit, and the employees even known as us to substantiate previous to supply. When we needed to change one of many supply dates, it was a easy matter of creating a cellphone name. Plus, I actually appreciated that somebody picked up the cellphone nearly immediately. There had been no lengthy ready instances or automated responses.
Jeremiah: During the precise installations, the technicians had been very skilled and quick. We sought their recommendation as a result of we wished to swap the positions of the air-conditioning items. We thought they’d brush us off, however the technicians really took the time to present their opinions on what would work and what wouldn’t, and even consulted our inside designer to find out a perfect association.