LONDON (Reuters) – British Airways contacted affected prospects as quickly because it found out knowledge from its web site and cell app had been breached, its boss mentioned on Friday.
FILE PHOTO: British Airways logos are seen on tail fins at Heathrow Airport in west London, Britain, February 23, 2018. REUTERS/Hannah McKay/File Photo
BA, a part of the International Airlines Group (ICAG.L), mentioned late on Thursday monetary knowledge had been stolen from doubtlessly a whole lot of hundreds of its prospects who made on-line bookings in latest weeks.
“The moment we found out that actual customer data had been compromised that’s when we began an all-out immediate communication to our customers, that was the priority,” Alex Cruz, BA’s chief government and chairman, advised BBC radio.
He mentioned any prospects who lose out financially might be compensated by the airline.
Cruz mentioned the hack was not a breach of the airline’s encryption.
“No, our data is encrypted,” he mentioned. “There were other methods, very sophisticated efforts, by criminals in obtaining the data,” he mentioned.
“It was having access to our systems in an illicit way, it was very sophisticated.”
Reporting by James Davey, Editing by Paul Sandle