Around 750 of Rome’s 6000 taxi drivers have signed as much as a six-week course in “courtesy, hospitality, language and excellence.” The course has been devised by the Italian capital’s municipal tourism division, and it goals to assist the drivers cope with international prospects. This consists of educating them tips on how to present fundamental info in a wide range of languages, and the fundamentals of frequent courtesy. It explores the complexities of cultural variations, together with social norms in numerous cultures and doubtlessly offensive hand gestures.
The metropolis stated the drivers are scheduled to take eight lessons, geared toward making guests really feel welcome in Rome. This follows social media reviews that don’t paint a flattering image of some cab drivers’ practices, and as they’re typically the primary locals vacationers work together with, the government desires to assist enhance the scenario.
According to Maria Cristina Selloni, director of the tourism division that developed the curriculum, demand for coaching has grow to be pressing lately with a big enhance in vacationers from China and the Middle East. “Someone has to tell the poor taxi driver that you can’t be the first to offer your hand to an Arab woman or touch a Chinese person’s luggage unless they say so,” she informed the New York Times. “Maybe it’s asking too much that they know art history in detail, but a few anecdotes would be welcome, as well as advice on what shows or exhibits visitors should see. Plus a smattering of conversation.”
About half of the course is dedicated to languages, principally English but additionally Arabic and Mandarin, which is necessary as Rome is visited by round 14 million vacationers every year. “We have to understand what is behind other customs,” Maria Cristina Selloni says. “At home you can like it or not, but when you work you have to be professional.”